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Shipping & Returns Policy

Order Processing

Every item in the Trailhead Shop is printed to order just for you, so your order takes 2–5 business days to produce before it ships. We partner with Printful, a trusted print-on-demand company, to make and ship each piece. Business days are Monday through Friday, excluding U.S. holidays.

Production can take a little longer during the holiday season or if a product is temporarily out of stock. If anything delays your order, we'll let you know by email.

Shipping Rates & Delivery Times

Most orders arrive within 5–9 business days of being placed. Shipping is $5.95 for the first item, plus $2.50 for each additional item, and your exact total is shown at checkout before you pay.

Step

Production (printed to order)

Standard shipping (U.S.)

Estimated total

Time

2–5 business days

3–4 business days after production

5–9 business days

Delivery times are estimates, not guarantees. Carrier delays, weather and peak holiday volume can add a few days.

Multiple packages. Some orders arrive in more than one package. Hats always ship separately from apparel, so an order with a tee and a cap will come in two shipments, each with its own tracking number.

Tracking, Addresses & Lost Packages

You'll get an email with a tracking number as soon as your order ships. If your package hasn't arrived 2 business days after its estimated delivery date, contact us and we'll look into it.

Double-check your address. Please make sure your shipping address is complete and correct before placing your order. If a package is returned because of an incorrect or incomplete address, or because it went unclaimed, we can reship it once you cover the new shipping cost. Returned packages are held for 30 days, then donated, and can no longer be reshipped.

Lost in transit. If tracking shows your package stopped moving and never arrived, let us know within 14 days of its estimated delivery date and we'll send a free replacement.

Marked as delivered. We're not able to replace packages that tracking shows as delivered. Please check with neighbors and your local post office, then file a claim with the carrier.

Where We Ship

The Trailhead Shop currently ships to U.S. addresses only. We don't offer international shipping at this time, which keeps delivery fast and avoids customs fees for our customers. If you're outside the U.S. and would love a piece, reach out and we'll let you know if that changes.

Returns & Exchanges

Because every item is printed to order, all sales are final. We can't accept returns or exchanges for the wrong size, a change of mind, or a color that looks different than expected on screen.

To get the right fit the first time, please check the size chart on each product page before ordering. Not sure which size to choose? Call or text us and we're happy to help.

If your item arrives damaged, defective or incorrect, we'll make it right; see the next section.

Damaged, Defective or Incorrect Items

If your order arrives damaged, misprinted or different from what you ordered, contact us within 14 days of delivery and we'll send a free replacement or issue a refund. There's no need to send the item back.

This covers:

  • Damage during shipping

  • Printing defects, such as a warped, faded or misplaced print

  • Manufacturing flaws in the garment or cap

  • The wrong product, design, size or color compared to your order confirmation

To start a claim, send us:

  1. Your order number

  2. A short description of the issue

  3. A clear photo of the item showing the problem (if several items are affected, one photo of them together works)

Once we review your claim, we'll confirm your replacement or refund by email.

Order Changes & Cancellations

Need to change or cancel your order? Contact us within 2 hours of placing it. Once your order goes into production, we can no longer change the items or cancel it, because it's already being printed just for you.

If your order hasn't shipped yet, we may still be able to update the shipping address. Reach out as soon as possible and we'll do our best.

Contact Us

Questions about sizing, shipping or an order? We're here to help.

Please include your order number so we can help you faster.

Last updated: 10/07/2026

© 2026. Trailhead Family Chiropractic.